The LCR market is littered with disgruntled end-users, frustrated by empty promises dealing with suppliers that do not value, nor add value to their business. Established service providers are a victim of their own success, massive investment requires sales on a grand scale, unfortunately investment in customer service and account management resource rarely runs parallel.

The words “transparent” and “seamless” are often used by prospective suppliers to define an “ideal” standard of service that British Telecom would not undertake to deliver, in fear of clients threatening legal action for compensation due to a break in service.

UT Solutions ethos is based upon proactive account management; we make every effort to ensure our clients receive all the help and advice they require. We partner with Network Operators and Tier 1 Resellers to route client calls, limiting the likelihood of network failure/downtime.